Help Center
We are here for you.
Our team is committed to providing excellent customer service and ensuring your satisfaction with every order.
If you need help, please don't hesitate to contact us – we're happy to help!
How can we help you?
Frequently Asked Questions
Yes. Click on the profile icon at the top of our website to access your order overview. There you can view the current status of your order at any time.
If you placed your order as a guest, you can track its status via the link in the confirmation email.
If you have any further questions, our customer service team is happy to assist you by phone at 02131-3134985 , via WhatsApp at +49 173 3724379 or by email at info@artful-merchandise.com .
Yes, you can change your order as long as it has not yet been completed.
If your order has already been processed, please contact us via the "Contact" menu item on our website.
Alternatively, you can reach our customer service by phone at 02131-3134985 , via WhatsApp at +49 173 3724379 or by email at info@artful-merchandise.com .
Please note that changes are only possible for the same item in terms of color and size, and the original amount must not be exceeded.
If you have any questions, our customer service team is always happy to help. You can reach us by phone at +49 2131 3134985 , via WhatsApp at +49 173 3724379 , or by email at info@artful-merchandise.com .
Yes. Simply click on "Forgot your password?" in the login area and enter your email address. You will then receive an email with a link to create a new password.
Your new password must be at least 8 characters long and consist of letters, numbers and at least one uppercase letter.