Refund policy

Right of Withdrawal for Consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.)

Instructions on Withdrawal

Right of Withdrawal You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods, or:

  • if you have ordered one or more goods in a single order and these are delivered together: the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods;
  • if you have ordered several goods in a single order and these are delivered separately: the day on which you or a third party named by you, who is not the carrier, has taken possession of the last good;
  • if the goods are delivered in several partial shipments or pieces: the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last piece.

To exercise your right of withdrawal, you must inform us (Artful Events Europe GmbH, Anton-Kux-Str. 2, 41460 Neuss, Phone: +49 2131 3134985, E-Mail: sales@artful-events.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or another clear declaration on our website (www.artful-merchandise.com). If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Expiry of the Right of Withdrawal The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the delivery of:

  • sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
  • goods which, after delivery, have been inseparably mixed with other goods due to their nature;
  • audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To: Artful Events Europe GmbH, Anton-Kux-Str. 2, 41460 Neuss, E-Mail: sales@artful-events.de

I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

  • Ordered on ()/received on ()
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only for notification on paper)
  • Date

(*) Delete as appropriate.